Careers

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by Humankind is a personal care brand dedicated to reducing our dependence on single-use plastic, without sacrificing quality or convenience. We're starting with your morning routine, offering an assortment of products made with kind ingredients, in packaging that reduces your single-use plastic waste by 90% or more.

Great personal care shouldn’t have to come at Earth’s expense.

Customer Experience Associate

by Humankind is an award-winning personal care brand that sits directly at the intersection of two of the biggest shifts in CPG of our generation — clean ingredients & sustainability. Since launching in 2019, by Humankind has eliminated over 84,000 lbs of single-use plastic waste from our daily routines by creating everyday products that are better for our planet. 

A role for the ingredient-readers, product-testers, and planet-savers. 

by Humankind is looking for a Customer Experience Associate to join our team. As a part of our CX team you will act as the human voice of our brand, building relationships, and growing our community through day-to-day conversations. You believe small changes ladder up to a big impact, and think in terms of solutions, not problems. This is an excellent opportunity to experience an early-stage startup, while working directly with our founding team. This role will be remote. 

 

Responsibilities —

  • Help customers by managing daily CX conversations through email, SMS, Facebook, and Instagram.
  • Collect and report trends in customer feedback requests.
  • Identify and execute opportunities to engage with and delight our community.
  • Work with our fulfillment center to tackle and solve for daily operational needs.
  • Provide day-to-day management of our fulfillment and warehousing partner.
  • Maintain our fulfillment queue, identifying and resolving issues, and working to improve processes to prevent bottlenecks from occurring in the future.
  • Develop and maintain weekly reporting related to fulfillment, driving improvement in the customer experience after an order is placed up to the order's delivery.
  • Learn a lot about natural ingredients, formulas, and sustainable packaging.

 

Requirements —

  • Empathetic and understanding. You get it, and you want to help.
  • An excellent communicator over email, phone, and text. You can adjust your tone to your audience and your writing style is clear, concise, and super friendly.
  • Solution-oriented. You’re eager to solve problems and test new ideas.
  • Curious about how things work, from ingredients to backend systems.
  • Really bummed out by single-use plastic waste.
  • Really excited to help by Humankind build solutions, and a community, to help save our planet.

 

Benefits —

  • Competitive Salary
  • Health, vision, dental
  • Full supply of personal care products

 

by Humankind is committed to diversity, equity, and inclusion in its workforce. Diverse candidates are encouraged to apply. To apply, email your resume to we@byhumankind.com. 

 

 

Tik Tok Content Creator Intern

by Humankind is an award-winning personal care brand that sits directly at the intersection of two of the biggest shifts in CPG of our generation — clean ingredients & sustainability. Since launching in 2019, by Humankind has eliminated over 84,000 lbs of single-use plastic waste from our daily routines by creating everyday products that are better for our planet. 

by Humankind is looking for a part-time paid Tik Tok Content Intern to join our team. As a part of our marketing team you will be responsible for helping create fun, engaging, and educational Tik Tok content surrounding by Humankind’s mission and products! This is an excellent opportunity to experience an early-stage startup, while working directly with our founding team. This role will be remote.

 

Responsibilities —

  • Help concept, create, and execute TikTok content while identifying emerging trends and activating quickly to drive innovation, grow engagement, and community size within the platform.
  • Work with the marketing team to source and create channel-specific content needs to drive engagement and growth.
  • Conduct ongoing industry research and content analysis to stay informed and on top of trends and changes in the social content landscape.
  • Learn a lot about natural ingredients, formulas, and sustainable packaging.

 

Requirements —

  • Strong understanding of TikTok and experience in TikTok content creation.
  • Ability to create engaging content (images and video) that align with brand look and feel, bring new ideas to the team, and thrive in a highly collaborative environment.
  • Must have a strong understanding of the social media space, the social communities, conversations, and trends.
  • A passion for solving the plastic crisis and living a sustainable lifestyle.
  • Passion for social and content is required.
  • An excellent communicator with the ability to translate complex concepts into digestible content.
  • Detail oriented and very organized, with a “go-getter” attitude.

 

Benefits —

  • Competitive Salary
  • Health, vision, dental
  • Full supply of personal care products

 

by Humankind is committed to diversity, equity, and inclusion in its workforce. Diverse candidates are encouraged to apply. To apply, email your resume to we@byhumankind.com. 

 

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